Auto Secure Cornwall

I feel it’s important to share what happened to my mother so others can make an informed decision before using this service. She contacted this locksmith because her car key was old and unreliable, and she was quoted £240 for a replacement. That seemed reasonable enough, and she agreed to the callout. After providing her with a spare key, he informed her that there was a problem with the ignition barrel and that it could fail without warning. My mother is elderly and often drives to meet friends, so the suggestion that she might suddenly be left stranded understandably caused her a great deal of anxiety. He then offered to replace the part for a “special one‑off price” of £400, emphasising more than once that a recovery would cost her far more. When she said she wanted to speak to me before agreeing to anything further, she was told that he needed a decision immediately because he had other jobs to attend to. He also stated that if she called back later, it would mean an additional £150 callout fee. Faced with that pressure, she felt she had little choice but to proceed on the spot. Since then, I have attempted to contact him several times via email, as I prefer to keep a written record of communication. None of those messages have been acknowledged. After speaking with other local locksmiths, I have been advised that £240 for what appears to be a low‑quality key is already high, and that a total of £640 especially when my mother was not given a clear explanation of what was actually done is extremely concerning. All she was told at the end was that her car was “fixed.” The entire situation has left her shaken, and it has raised serious questions about the way vulnerable customers are treated. I am now seeking legal advice, as the circumstances surrounding this job do not feel fair EDIT EDIT EDIT EDIT EDIT EDIT EDIT It’s worth noting that the photo included in your review isn’t even from a Ford Transit it’s from my mothers VW Up. That alone highlights a serious misunderstanding of the vehicles you’re talking about. For anyone claiming to be knowledgeable about locks or keys, confusing two completely different manufacturers doesn’t reflect well on their credibility. Here's a picture also of a Ford Transit ignition barrel I've downloaded from the internet as I do not own a Ford, you will do well in saving these pictures for identification to help with your future lock jobs that you fail to identify correctly, as the eagle eyed will notice these are entirely different. Also noted is the keys being held, one of which is a VW key (from my mothers UP) the other is in fact a Honda style key (the one that you supplied) that I have identified as being after a very quick google search. I am no locksmith but I'm very much certain that any automotive locksmith would be able to identify these very easily.

Lost my car keys last Sunday and the only locksmith that was willing to come out at such short notice and had a respectful & friendly attitude was Auto Secure Cornwall. Absolutely brilliant guy, with fair prices and delivers fast & reliable work. I would 100% recommend them over any locksmith in Cornwall. 👍