This was one of the worst experiences with a body shop. Being new to the city, I selected a shop that had good reviews, and I wanted to support a small business.
1. This is not where they repair your car. They had me leave my car they picked it up and took it to another location.
2. They had my car for 2 weeks before they submitted the supplement to my insurance company.
3. Once the supplement was approved, I communicated to them that my insurance company would only pay for my rental car for 1 more week. I offered to pick up my car, and they said no, we will get started, and if we don't have it finished, we will provide you a rental car.
The day comes for me to pick up my rental car from them they say they don't have a car available, but I can pick up my car until the rental car comes in.
Guess what? I arrived at the location my car was moved to, and they never started my car.
I picked it up and said, "Call me when you can actually fix my car." That was over 3 weeks ago, and they still have not called.