Austral Health Medical Centre

Exceptional facilities, great doctors, peaceful environment, close to home so extremely convenient. I used to go to Granville and Auburn where wait times were always longer than 1 hour but I never had to wait more than half an hour, even when as a walk in appointment. Plenty of available parking as well. The medical centre is open all week which is great. Very happy with the service

Absolutely disgraceful service. This is the 2nd time I have booked an appointment and waited well over an hour for my appointment time. The 1st experience I had the receptionist offered me a phone appointment as I approached to cancel and leave due to the wait time ( mind you I would have had my 6 month old baby with me at the time ). I accepted the phone appointment. However on this occasion my appointment was for 10.15am. I left the clinic in a furious state at 11.10am as the doctor called a patient in who had an appointment at 10.30am (15 minutes after mine). This time the appointment I made was for my sick 11 month old baby who I had to try to entertain for that entire period. The receptionist followed me out to my car pleading that he will get me in to see a doctor right then. I was way too worked up at this stage and was yelling at him that I was not interested as this was the second time that I had spent far too long waiting for my appointment. Whilst I had 50 minutes to kill I had gotten onto the google page to check the reviews. Majority of them are complaints against the wait times. Google reviews allow the business to have the last say therefore they always manage to weasel their way out of the original review by responding. I will not allow this to happen. I will continue to post reviews until they can take full responsibility for this happening. The patients that were waiting in clinic before me for their 9.30am appointment were only seen at 10.40am. So it was not only me. It seems like this clinic is only after money and appointments. The receptionist advised me that this was the first time this has happened however based off my observation and the reviews it is a daily occurrence. I would steer clear from this clinic. Whilst the Drs are fantastic it seems that they are brought down by the clinics want for money.