Flipped hair was my first proper hairdresser experience and it's safe to say that I absolutely will not be going back and wouldn't recommend anyone else to go either. The pricing is absolutely ridiculous for the actual results and you end up feeling robbed and upset after your appointment. They don't really listen at all to what you want regardless of whether you say you want a certain thing and it really is disappointing and frustrating. Multiple friends of mine have come to flipped and have been ripped off and completely dissatisfied with the results. When you tell them you don't like the results they try and gaslight you into liking it. FLIPPED IS NOT GOOD DONT GO HERE
As a response to Cristina's extremely rude reply, claiming my review is fake and nasty when in actuality I was sharing my raw experience at this salon with others, I appreciate your perspective, and I'd like to address a few points from your message.
First, the phone conversation we had after my initial appointment, in which I mentioned my contentment, occurred right after the service. At that moment, I may have been more inclined to express satisfaction. However, as time went on, the more i looked at the results, the more i noticed an orange tinge in my hair which was not there prior to getting my hair dyed, this was due to the hairdresser I had using too warm of a tone on me that looked horrendous under any lighting. When expressing my concerns of this to the owner Cristina, she belittled my concerns by claiming that it was regrowth, however my natural hair colour has never had orange in it ever. The color also did not hold up well, leading to the email I sent later.
Regarding the cancellation of my appointment, please understand that life can get busy, and circumstances change, I was also hesitant to go back because of how dreadful my experience was. The fact that I cancelled my appointment does not and should not diminish my valid concerns regarding the service.
I understand your position as a small business and the importance of adhering to salon policies. However, from a customer's perspective, it's also essential for a salon to ensure that its clients are satisfied with the services they've received. It's disappointing to feel dissatisfied and then be met with resistance to rectify the situation.
While I regret that our experience did not meet my expectations, I still believe that my feedback should be validated. I hope you will consider these points for the better of your services in the future.
Shown below was the reference image given to the hairdresser, and the result. Hopefully this visual aid will allow you to understand my dissatisfaction.
Thanks :)
Maxine