Absolutely incredible service! I stumbled into Astella with no idea what to get, as my significant other has never been one for jewellery. Charlotte was the most informative, empathetic, and helpful person you could hope to meet—she talked me through everything one should consider when buying an engagement ring and made the whole process feel effortless.
In the end, I opted for a proposal ring to pop the question while we were on holiday, with the plan to return and choose the engagement ring together. When we came back, the staff were just as welcoming, patient, and knowledgeable as before. They genuinely took the time to hear our story and make the experience special.
Charlotte, in particular, went above and beyond—explaining the differences between settings, metals, and diamond qualities without ever making us feel pressured. What really stood out was how carefully she listened and helped us find the perfect ring.
What makes Astella truly exceptional is how much they care about finding the right ring, not just making a sale. They respected our budget, kept us updated every step of the way, and delivered a ring with stunning craftsmanship that my fiancée absolutely loves.
Huge thanks to Charlotte and the whole Astella team for making such an important purchase feel so personal and memorable. I’d recommend them to anyone looking for an engagement ring.