What is the the Definition of Customer Service ?
There are many different answers to the question "What is customer service?" The following is a useful way to define customer service:
The Definition of Customer Service
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Customer service is how you deliver your product and service to the customer including the following:
accessibility
efficiency
cost-effectiveness
satisfaction
Other useful definitions of good customer service include:
Customer service is about creating a relationship of trust and loyalty beyond the immediate interaction.
It is what a company does to meet and exceed customer expectations
Customer service is a company-wide philosophy about understanding the customer and what they want and need
Customer service is the process of helping people find what they want during the entire transaction cycle
Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. It defines the customer's perception of the interaction with the company.
The customer service job
As a customer service specialist it is important to recognize that your job is to "serve" the customer in the traditional sense. The dictionary defines service as "an act of helpful activity". It defines to serve as "to be of use".
