Ashley Store + Outlet

This has been one of the worst retail experiences I have ever had, and the dishonesty at the Ashley Store in Cheyenne needs to be exposed. We spent about seven thousand dollars and were promised a two-week delivery. That was the only reason we agreed to purchase. The second they got our money, everything changed. Suddenly no one could give us any date at all. We were told, “maybe three weeks,” “possibly four,” “sometimes six,” and “we really don’t know.” If they had said that upfront, we never would have bought anything. Then the merchandise started arriving. The floor-model electric bases: • One arrived ripped • One arrived not working • Two barstools arrived missing parts This is after being told they had been inspected. The sheets situation was flat-out bait and switch. We were promised 1000-thread-count Egyptian cotton sheets. What they actually delivered was one real Egyptian cotton set and two cheap microfiber sets you can buy on Amazon for twenty bucks. I posted pictures. It is insulting that they tried to pass these off as the same thing. The sales process was just as bad. It took six hours of back-and-forth because everything had to be run through a manager who kept feeding the salesperson false information. It felt like a used car dealership, not a furniture store. Meanwhile, Living Spaces in Colorado put Ashley to shame. • No commission pressure • Every salesperson has a tablet and can handle everything instantly • Exact delivery dates • $500 gift card if they miss the window • No selling items that are out of stock • Took one hour, not six • Kids area, drinks, and actual customer service $2 wine and beer • And they are honest about everything And the biggest difference: Living Spaces actually pays their employees a living wage, instead of incentivizing them to say anything they need to in order to close a sale. I prefer buying local, but Ashley in Cheyenne made that impossible. The dishonesty, the bait and switch, the damaged items, and the refusal to give straight answers left us with a brand new house and no furniture for Christmas. We cancelled almost the entire order and finished everything with Living Spaces because at least they operate with integrity. Ashley corporate needs to take a hard look at this location. This store is the definition of misleading sales tactics and terrible customer experience.

We had such great experience with Ashley furniture delivery experts Donald and Cody. They were extremely professional and careful in our brand new home setting up the furniture exactly how we asked it to be and made sure there was no mess and that we were happy! Outstanding customer service and care.