Overall, they did fantastic. The tree was in a tight spot that brought up some concerns about potential house damage, but they handled it no problem. Competitive pricing, prompt, quick, polite. I'd use them again for sure.
Now this part I take responsibility for, I misunderstood the scope, a box was checked as "stump grinder". I thought it meant like getting rid of the stump, but it was quite literal. A stump ground up and left there. I've been shoveling this huge pile of mulch into my trash bin every week for the last 2 months, and honestly I would've gladly paid more to fully get rid of it. That's on me, I should've asked some more questions. If I had to offer some constructive criticism, I'd maybe put a word somewhere that says like removal too, checked or unchecked, I don't know. But don't get me wrong, it's not a blemish on them, they did superb and earned 5 stars without question. I look forward to the next interaction because I trust them and will certainly use them for my other trees in the near future. Thank you.