Arch City Dental - Westerville

As a patient of this practice for over 10 years, I am disappointed to leave this review. The front desk staff and hygienists have always been pleasant. However, the dental care I received was discouraging and has ultimately cost me thousands of dollars. In 2023, I began reporting tooth pain on the left side of my mouth. I was told that if I could not identify the exact tooth causing the issue, there was nothing they could do other than recommend a mouth guard. I could clearly identify the area of pain but could not pinpoint a specific tooth. Despite repeatedly explaining that the pain was affecting my quality of life, no additional diagnostic effort was made. I proceeded with the mouth guard at their recommendation, and my symptoms worsened. By summer 2025, I developed severe jaw issues and continued to experience persistent pain on the left side. Out of desperation, I identified a specific tooth. It was a tooth they had previously filled. The filling was redone, but the problem was not resolved. I have since found a new dentist who listened carefully to my symptoms. At my first visit, they performed a simple bite test that immediately identified the problematic tooth. The issue was corrected with a minor bite adjustment, and I can now chew on the left side of my mouth again. It is frustrating to know that a basic diagnostic step could have identified the issue years earlier. The lack of proper evaluation allowed the condition to worsen and contributed to jaw problems that ultimately required physical therapy. and a significant financial burden. I am extremely disappointed in the level of care provided by this practice.

I used to recommend them, but given the amount of money and time they’ve wasted, I no longer can. While the dentists are good, office administration has deteriorated. Last month, I showed up at a confirmed appointment time and they were unprepared for my presence. That was the second appointment they’ve canceled in 3 months and today is the third. Even more than the time lost, they’ve wasted insurance benefits and made no attempt to rectify that.