Arabian Holiday Resort Calvary Mount Idukki

We booked the property for one night for a group of 15 people. Unfortunately, our experience did not meet our expectations. There were no toiletries provided in the rooms. Drinking water was also not readily available; when we requested water, we were given only a 500 ml bottle, which is clearly insufficient for guests staying overnight. We had booked the entire property, including access to the pool. The downstairs rooms were comparatively better than the upstairs rooms. However, there was no proper water supply from the taps, and hot water was also unavailable. Due to heavy rain, we could not use the pool earlier in the evening. After the rain stopped around 10:30 PM, we requested that the pool lights be switched on and that we be allowed access to the pool. After repeated requests, access was finally granted, but only for about 45 minutes. Since we had booked the entire property, including the pool, we expected better access to the facilities. The upstairs rooms felt more like a homestay, with plywood partitions, rather than a resort. We had booked the property expecting a resort experience. I would suggest reconsidering the property’s description, as the current name may create expectations that do not match the actual accommodation. Additionally, breakfast was not complimentary. As most resorts generally provide complimentary breakfast, this was disappointing. Overall, I would recommend that the management improve the basic facilities and guest amenities to provide a better experience for future guests. We paid all the charges without any issues, including the bill for the extra food we ordered. We were also informed at the time of booking that our group would be the only guests on the property and that the entire property had been reserved exclusively for us. The staff members at the property were courteous, helpful, and provided good service throughout our stay. We genuinely appreciate their efforts and hospitality. In fact, we were pleased with their service and even gave them a tip as a token of our appreciation. However, the person who handled and responded to our messages before and after our stay was quite unprofessional and rude in their communication. This was especially disappointing because our concerns and feedback were shared politely and respectfully. While the on-site staff created a positive impression, the manner in which our feedback was addressed by the management representative significantly affected our overall experience.

An excellent stay and atmosphere.. We loved it. Very good service,comfortable ambience and affordable staycation..worth it.. 👍