Edit to add the following screenshots as proof their response to my original review is misleading and proves their inability to be honest. They admitted their negligence when they reached out only AFTER seeing my review and I laid out exactly why I was unhappy with the treatment I received. They made NO attempt to apologize or “make it right” until today when I left this review.
I am not the type to leave reviews. However, this was by far the WORST interaction with a business I have ever had. If I could give it zero stars, I would. If I could give it -2 stars I would. Do not be fooled by the appearance of a good rating on Google like we were. Dealing with this place as a complete nightmare. Long story short, DO NOT do business with them unless you want them to essentially ghost you after the appliance you bought doesn't work, and only respond to your attempts to contact them when you threaten to do a charge back if they don't get their crap together. I am very certain they were ignoring me for the better part of a week and lied through their teeth half the time when they did respond. Their customer service is atrocious and their communication skills are almost non-existent. Getting in contact with these people was like pulling teeth. We did end up with a working appliance after a week of this nonsense, but that doesn't negate the complete ordeal it was to get this issue resolved. An issue that wouldn't have been an issue at all if they would have just communicated with me and been honest! I can't tell the whole story because it's to long and Google won't let me post it. But just do not come to this incompetently business for your discount appliance needs.
And if the owner/manager/whatever is reading this, don't bother trying to get me to change this review. I will not. There is nothing you can do to make me change it. Our experience with you was utterly disrespectful of us, our time, and our hard earned money. This all could have been avoided if you would have just communicated and been upfront and honest with me from the start. Instead, you chose to ignore my attempts to contact you and lie to me when you did grace me with a response. We will be telling people to avoid your "business" at all costs. Do better!