Appliance Care & Repair

The technician was professional, courteous, and clearly knowledgeable. I genuinely appreciated their time and effort in diagnosing the issue! However.. I am disappointed with the overall outcome. I was fully prepared to move forward with the repair and was ready to pay up to $500 just to have my dryer working again! Unfortunately, the company was unable to complete the repair, and I was still left with a $150 service fee. I understand paying a diagnostic or service fee when a repair is successfully completed or when I choose to decline a quoted repair. In this situation, however, the machine could not be fixed at all, which makes it difficult to justify the charge. additionally, the dryer was not reassembled after the diagnosis. If the repair could not be completed, I believe the appliance should at least have been reassembled and left in the condition it was found, especially considering the service fee… while I respect the technician’s professionalism and knowledge, I feel the billing and the final handling of my appliance could have been managed differently.. fortunately my neighbor was having their fridge repaired at the a little after my tech left I asked that company for a quote and specifically inquired whether they charge a fee if the appliance is not repairable, because I did not want to be stuck with another $150 to pay again, the gentleman explained that they only charge a service fee when the machine is repairable and the customer chooses not to proceed with the quoted repair. Thankfully, they were able to identify the needed part for my dryer, order it, and are scheduled to return on Wednesday to complete the repair.

Oven worked perfectly for the technician Dan so we're hoping it continues to work for us! Excellent customer service. Dan was very kind and was able to come early!