I would like to express my heartfelt gratitude to Dr. Mahadev Jatti and his entire team at Apollo Spectra Hospital, Koramangala, for the exceptional care provided to my mother during her Total Knee Replacement surgery.
From our very first consultation, we experienced professionalism and compassion at every step. A special shout-out to Helen from the insurance department who kept us updated with all the necessary details, ensuring that the entire process was smooth and stress-free. All required tests—blood work, x-rays, ECG, 2D echo, physical fitness, and cardio clearance—were clearly prescribed and we completed well in advance, which made the admission process seamless.
On the day of admission, Mr. Someshekhar quickly prepared the files and allotted us a room, making the process hassle-free. The nursing staff welcomed my mother warmly, checked her vitals, and ensured she was comfortable. She was served tea and dinner, which helped her relax before the surgery.
The next morning, the sisters and staff guided us through the preparations with care and efficiency. The anesthesiology team explained the procedure thoroughly, reassuring us before the surgery. My mother underwent bilateral knee replacement surgery, which lasted over three and a half hours. Dr. Jatti personally informed us about the successful outcome and ensured she was shifted to the ICU for recovery.
In the ICU and later in the room, the doctors on Duty - Dr. Vinitha, Dr. Harshitha and others, the nursing staff—especially Sister Medha, Arya, Sonali, and others along with akka Vijaya Laxmi,venny and others—were attentive, compassionate, and highly professional. They managed her pain with timely interventions and checked on her frequently, always with a smile. Their dedication gave us immense comfort.
I would also like to thank physiotherapist Dr. Alok Rai, who encouraged my mother to stand and even take her first steps the very next day. His guidance and motivation boosted her confidence and accelerated her recovery.
Also, Raju and Bittu Bhaiya from the pantry who served all meals, juices, fruits right on time. Even they did their part nicely.
On the day of discharge, Helen and Ravi ensured the insurance process was handled smoothly. Though there was a slight delay, they worked efficiently and completed everything earlier than expected, which made the final step stress-free.
We are truly grateful to Dr. Mahadev Jatti and his team(OT), the nurses, physiotherapists, and the entire hospital staff for their outstanding service. Their professionalism, empathy, and commitment made this challenging journey much easier for my mother and our family.
Thank you for taking such wonderful care of her.😊👍🏻