This is a very unethical business. I highly suggest looking for an alternative shop that treats its customers with more respect and integrity.
I brought my small travel trailer to Anything RV service center to have the coupler replaced after it had been damaged. I called for an estimate, but unlike every other shop I contacted, Anything RV service center wanted me to bring the trailer in and would not provide an estimate over the phone even though this is a very straightforward repair.
I made the mistake of dropping the trailer off as they're the closest shop to my home. At the time, Kathy came out to take a look at the trailer and get more details about what needed to be done. I let her know I was preparing the trailer for sale. She told me she was friends with an unlicensed dealer who buys trailers and resells them and asked if I was interested in talking to him. I let her know I was not interested and do not like dealing with middle-men.
Anything RV service center kept my trailer for 3 days (Friday - Tuesday) before sending me the estimate I requested. During this time, Kathy allowed the unlicensed dealer to inspect my trailer even though I had expressly declined to have this done. Kathy also gave him my phone number. He called me multiple times, until I picked up. Since I had said I was not interested in selling to him, he made up a story about being a customer at Anything RV who had seen my trailer and wanted to buy it for his daughter so she could live in his back yard. He made the mistake of calling me from the phone number he uses for his craigslist ads, so it was pretty easy to figure out this was just a lie he was using to try to buy the trailer anyway.
After going through this, I decided not to let Anything RV service center repair my trailer. When I tried to get it back, Kathy demanded I pay a diagnostic fee of $77 since I was not having the work done there. This was outrageous as no actual diagnostic work was done (I had simply requested an estimate for a specific service), but ended up paying it so I could get my trailer back.
I will absolutely never consider doing business with this shop again, and strongly suggest avoiding them.