Amy's Eden Senior Care - Assisted living homes for 2 and in home care services

My dear friend moved into one of the houses of Amy's Eden and she absolutely loves it. She keeps telling me about how wonderful and personalized the care she is that she has been receiving since moving in. I would highly recommend Amy's Eden for your loved ones.

I am so happy to have found such a lovely home for my 98 year old mother. Assisted living just wasn’t working anymore. Charlie and Julia were very informative, helping me find the perfect place and helping with the transition. The caregivers have been super sweet with my mother, feeding her and making sure she is comfortable 24 hours a day.

Monday Jan 15, 2024 I called in a panic. The rehab center that my daddy was in, was kicking him out on that day, if we were ready or not. Charlie came to my rescue. I didn’t know what I was doing, but he talked me through it. He sent out the most amazing caregiver I have ever met. Roberto treated daddy as if he were his own family. He talked with all of us and made us feel comfortable right away. There was a day when transportation was an issue for a caregiver to come out. I called Charlie and he sent Julia out to help. Daddy talked her ear off and they both loved every minute. From that day forward, Roberto took care of daddy. They had some good talks. I know daddy cared deeply for Roberto, and felt comfortable with him. It was only 2 weeks that daddy was with Amy’s Eden, however I know we would have never made it through without them.

My Mother-law was in this facility for several years and we could always tell she was so happy there. She made so many new friends and lived there till she turned almost 102. A great place for things to do, so loved and pampered. Caregivers took very good care of her needs. She always wanted for us to be introduced to everyone in there with her.

Edited to add after a meeting with Amy’s Eden today, January 12, 2024: After meeting with Deena at Amy’s Eden, I’ve been told that they did contact Adult Protective Services after the alleged abuse with my mother and there is an internal investigation pending. They are currently working to resolve and correct our other issues as well. They’ve refunded me for the late fee that should not have been assessed. We also made it clear during our discussion today, that my mother has had several people in various capacities including but not limited to her doctors, nurses, and caregivers providing care for her, and this was the only time that she mentioned the abusive treatment I described in my original post. This place deserves a zero! I should’ve stuck with my gut feeling. I thought after being critiqued for my mother’s current care, Charlie was fighting for my mother, turns out he was only fight for her money. Since being there, and according to my mom, she’s allegedly been physically and verbally abused and Amy’s Eden has not once asked me one question about the abuse despite there being a police report and videos of my mom talking about the abuse. This abuse is still under investigation. It took almost two months to get any paperwork we signed to admit my mom despite asking numerous times, billing is consistently screwed up even charging me a late fee of $735 on the 2nd day of the month despite handbook saying it’s assessed on the 5th day and then ignoring me, constantly ignoring any issues I bring up, caregiver called my uncle about my mom not eating or taking meds four days days after she stopped, and I’m her emergency contact, plus she decided to ask him if he was single during that conversation. I heard about it the 5th day. The phones did not work for the first 4ish days she was there so I could not contact her. During that time her caregiver texted me and said my mom was having a difficult time. Charlie boldly lied to me and said he just saw her she was FINE! I spoke to my mom later on someone’s cell phone to which my mom said something felt off with her caregiver and she didn’t feel safe. Charlie and Julia consistently ignore my concerns and my request for things such as important paperwork, owners phone number, and billing concerns yet I got a text from Julia asking if I’d tell her how I pay my bill through quickbooks! Really?! You’re a business and you don’t know this?

This had nothing to do with the fact that my father passed. This has everything to what you guys didn't do, and what you did unlawfully!!!! If I could give them zero stars I would. My father died here. In my opinion, they should lose their license for the way they mishandled my father and his care. STAY AWAY, THERE ARE BETTER COMPANIES AND FACILITIES THAT WILL TRULY TAKE CARE OF YOUR LOVED ONES AT THE END OF THEIR LIVES. MY EXPERIENCE WAS THAT THIS COMPANY COMMITTED CRIMINAL ACTS! They won't let me have his things. First they said pick them up. Then, they said, oh, another family member got them so don't worry. Now are saying they will throw everything away If I don't pick them up, yet won't respond so how can the things get picked up???? I have emailed, texted, written to them on FaceBook, called them - and of course the messages are all full so you can't leave them a message. So where is what I wrote today. Cathy, could you please tell me where you have sent pictures of what needs to be picked up. Everyone is asking for them who I am contacting, and you have not provided them to me. PLEASE SEND ME THE PICTURES OF WHAT NEEDS TO BE PICKED UP AND WHEN CAN THEY DO SO??? THANK YOU. Oh, and here is a message when they wouldn't tell me how my father was doing...... Hey Cathy. If you won’t let your caregiver tell me how my dad is and she said you told her that you said to call her, then with please pick up your phone, or delete some of your messages so your voicemail isn’t full and paying families can leave you a message and you can respond in a timely fashion. Especially when your staff is telling the people who call that my dad is going to die at any time. When will you let me know how he is, and provide details of his condition. It's unfortunate that you didn't follow the law. I showed you my father's medical power of attorney that had been in place since 1986. You chose not to honor it. You never could produce any other document, because there wasn't one!!! I had taken care of both of my parents' medical affairs until you got involved and stopped it unlawfully. I have one child who is a Nurse, and one who is a Doctor, and you would not allow us access to my father. He repeatedly went via 911 to the hospital because your staff deprived him of liquids because they didn't want to change his depends or clean his sheets if he had an accident because of lack of care on your part. My father asked you repeatedly to have me involved in his medical care, and you denied him of this care from the one person who had been taking care of him, his loving daughter and family. Your staff changed over almost every two weeks. They told me they didn't want to work for your company because you didn't pay them a competitive wage. They also told me that your company had terrible communication. They told me you didn't even provide the staff food to feed the patients under your care. Yet you charge a very high fee for your inadequate services. STAY AWAY, THERE ARE BETTER COMPANIES AND FACILITIES THAT WILL TRULY TAKE CARE OF YOUR LOVED ONES AT THE END OF THEIR LIVES. MY EXPERIENCE WAS THAT THIS COMPANY COMMITTED CRIMINAL ACTS! This has nothing to do with losing a loved one. This had everything to do with how inept your company is at caring for patients. And how poorly you treat them and lack of knowledge of your staff.

Positive experience with Amy’s Eden Senior Care. Julia Shepherd has been terrific working with my Father. She’s very special and has a deep background in Assisted Living.

Above and beyond our expectations re: authentic care and service. They care, from the heart with all sincerity.

This place gives an outstanding care for your love ones. My grandmother got the best care she needed and felt very comfortable and very happy being with them❤️

It's the most Relaxing place to be as I am in help to wake up and have a Great Day !