American Coach Limousine

They are the best car service. I flew my mom out to visit me, and instead of using Uber, I booked American Coach. Scheduling was super easy, they arrived right on time, and my mom said she loved the experience — the driver was friendly and professional. The best part is the airport pickups. It’s so much easier for you, or for someone who isn’t well traveled, than dealing with an Uber. I scheduled her return pickup the day before her flight home, and it went perfectly. Highly recommend.

American Coach is my "go to" company. I have used them often and am always extremely pleased. They are ON TIME -- which is so important when I'm trying to catch a flight. Kind and courteous drivers. Very helpful. And beautiful, clean cars. Seriously, A+ service.

Our experience with America Coach has been wonderful. The drivers are courteous, they text you when they're on their way and give you a text several days before your pickup so you know you're for sure on their schedule. Our driver, Patrick was amazing and was a pleasure to talk to. We plan on using American Coach again.

American Coach Limo is my go to choice for getting me to O'Hare. I've never had a bad experience. Their drivers are always prompt and courteous, their dispatch always has answers and their text systems are accurate and timely. They will also go the extra mile to make sure you get dropped off where you're supposed to be. My most recent ride was to get dropped off at the terminal where Copa Air was flying out of. The only problem was we did not know which terminal. The driver stopped at three terminals until we found the correct one. Great customer service. Thanks for reading.

Our driver gave us an accurate arrival time to our house and he was very polite and helpful with our bags. His vehicle was exceptional! We will definitely use American Coach service again.

I was really looking forward to getting picked up by this company after a long trip back from being overseas. I paid for this pick up prior to leaving on my trip and received a confirmation that it was booked, but never received anything telling me how I would be contacted for pick up upon my return. I figured this would happen the day of my return - as they had all of my flight information. I received an email reminder (no texts) entitled "4 Hour Trip Reminder" that indicated I needed to call them to tell them once I had my luggage in hand. Now I will admit that I didn't see the email as it was sent while I was still in flight, and I wasn't advised earlier that I needed to actually call them to tell them I was ready. This is in fact contrary to how all other services I have worked with communicate with clients - which is to let you know (via text), that they are waiting, telling you the vehicle and driver information, and generally keeping in touch with you after you have arrived. In fact, most limousine services actually wait for you in the arrival area with a sign that has your name on it - which is exactly what happened when we arrived on our way out to Tokyo on this trip. That driver was in constant contact with us after we landed and the whole experience was great. With ACL - we arrived, I saw no text messages, was exhausted from the flight and expected to see them as we exited from baggage claim, but there was nothing - no email asking our whereabouts, or telling us they were waiting. Instead what I did get was a text message at at 3:39 pm , 1 hour and 40 minutes after we had landed, and were almost home using a different service, telling me the driver had been waiting. They claim they tried to reach me, but I am not sure how they did that, as I registered no phone calls and no text messages. I sent a text message indicating that we clearly had a miscommunication, and was advised that I was going to be charged the full price, less the tip, because the driver waited 2 hours after the scheduled pick up time. While I get that makes sense if they had actually made an effort to reach me, as it turns out, I was charged for a service I didn't receive, and without the driver making any attempt to contact me upon our landing. This whole situation would have been avoided with a simple text message, which I believe almost every other taxi, ride-share and limo service does business - text is the most popular and simple way to communicate, but apparently not for ACL. Needless to say, they will never be getting any future requests for service. I would recommend American Taxi, at least in the Chicago area, as the pick up from my house to the airport was great, and then we used them again for the return trip when ACL was a no-show (at least that is how it seemed to us based on their total communication failure).

My driver was wonderful. He was very kind and prompt. He also offered me water. The only feedback I would say would maybe ease up on the air freshener. I appreciated the effort for a fresh scent in the car. I just got a little sick from the intensity. Overall, I received excellent service and always feel safe riding with American Limos.

I booked an early moring pick up to O'Hare and 9 days later an afternoon pickup from O'Hare to my home. Both drivers were on time, as soon as we had our bags to the driveway the driver placed them in the trunk and the same for our O'Hare pickup. Excellent drivers, pleasant and courteous.

The driver was rude. Stated he was driver and doesn't understand me. Laughed at his statement. Your company told me 1.5 hrs to get to airport which would make my arival time at 7:30am. Only to be scolded in car by driver that he has a 7am pick up time and is now late. My camera has us pulling out of driveway. He sat in car while I pulled my own luggage to car. Drove 85mph to 90mph to make up for poor scheduling on your end. Weaved in and out of traffic. Also drove though red lights. Dont ever want that driver again. I am hoping my return pick up is much smoother!!!!!! I might need to fin s new transportation service.. would give zero stars if. Could

I use this company twice a year when I go to Chicago. I’ve been using them for the last 5 years. They are absolutely fantastic! I’ve never had an issue with scheduling or pick up. They send you a text to let you know if your driver is on the way or at the location. The cars are clean and the drivers are so friendly and helpful. I would NEVER use another company!