This school has the worst and unfair makeup policy of all the institutions that we have been to. Like previous reviews of this school, I also find their policy and the director Theresa Yu the director to be not customer centric and favors heavily the school financially. With their policy, what the customers end up paying per lesson is a lot more than what is on the paper or what you think.
All makeup lessons are group lessons by zoom, not in person. Their policy allows the teacher to cancel your lesson without obligation from the school to make up another in person lesson for you even though the teacher or school is the one who initiates the cancelation.
If the student needs to cancel a lesson, even though the teacher has a vacant spot due to a cancellation by another student, the school still does not allow you to fill that vacant spot as a make up lesson.
The school contacts me multiple occasions to ask if our lesson appointment to be moved to accommodate, but we ask to move our appointment a bit on rare occasions, the school never attempt to assist! Their response is always to cancel our lesson and do a makeup group lesson by zoom. And if you want the lesson to be with the same teacher, there are usually only 3 dates available over 3 to 6 months!! Even if you can attend one of those makeup group lessons by zoom, the quality of the lesson is not the same. You lost money there; and if you attend lesson given by a different teacher, that teacher has to start from scratch with you, you lost value/money again; and if you could not attend to any zoom lesson, you just lost the value of the entire lesson which is $72.5 for 45 minutes lesson at the time of this writing.
Another unfair practice by the owner of this school Teresa Yu is that she can decide to terminate your lessons without any advanced notice but she requires that you give her at least 2 weeks notice if you want to cancel your lessons. She would cancel your lessons if you make comments that you feel her policy is unfair.
Lastly I need to make a comment about Teresa Yu. She is not customer centric to say the least. Communication with her is difficult. She has no perspective or understanding of where I come from. Making money or the bottom line seems to be her only purpose.