AM/PM Locksmith

Untrustworthy and poor craftsmanship. This company has performed locksmithing work on many of our vehicles over the years, and there has been a problem or misunderstanding every time. I tolerated it because they are a neighboring business and located very close by. However, yesterday’s encounter sent me over the edge. I brought in a working fob and asked to have two more made. The two that he made were missing the top piece which actually holds the fob together. I then noticed that the original fob I brought in no longer worked, and that was because he took the interior of it and just put it into a new cheap plastic enclosure, but attempted to try and charge me full price for it as if it was all new. Once I confronted him about that, he made multiple statements such as, my original fob never worked to begin with, and also that I somehow lost the interior pieces of my original fob during this transaction. He had me searching through my own car for it with zero accountability on his part, so obvious that he did not want to admit the truth. It was impossible for me to even drive the car down to his location without my original fob working correctly. It was beyond insulting.. but of course, he took it to another level after that and insisted I paid full price until I threatened to go online about this situation. He refunded me a little bit of money, but then sarcastically said to me, are you happy now? This whole situation is not about money. My company is a profitable business that provides customers with high level of craftsmanship at a reasonable price. This man does not do that at all. He also said to me, you should just go to the dealership and pay full price, and I couldn’t agree with him more because his low prices are directly related to dishonest shortcuts and non-transparency. I have included a picture of these key fobs. You will see that one of them looks legit, and that is the original that you would receive from a dealership. As a licensed contractor, I would never collect any money from any customer for a product that has missing pieces, nor would I insult him even further with false accusations and snide comments. I will never do business with this company ever again. I will be making the drive up to Walnut Creek to Bomacs, or I will be working direct with the car dealerships.

Was able to come get two fobs programmed for my car on my lunch break it was very fast! They also cut the emergency hard keys which I wasn't expecting. $130 was the price. Very happy :)