I drive for a living, so every minute my car is down, I'm losing money. My alternator died on a Wednesday afternoon, and I was frantic. Al responded to my message instantly, confirmed the diagnosis over the phone, and had the new part installed by 5 PM. I was back on the road for the Thursday morning rush. His speed and communication are top-tier. He understands that for some of us, a car isn't a luxury, it's a livelihood.