Alpine Pump Inc

We were surprised at how quickly Shawn and Doug came out and replaced our 41 year old pump and pipe with new. Everyone was actually shocked at how long that pump lasted before it finally broke down. The guys did a fantastic job. And the water pressure is better than ever now! So happy!

Seems pump companies in Lane county need Customer service training. We first had issues with American Pump and Spa not returning calls. So we called Alpine. He came out twice, no charge. The last time he stated and we did need a new brine tank for the softener. But he was headed to Florida and would get back to us. That was in like late November, Dec. We have called the answering service twice for a return call. Nothing, nada a word. So we will move on and never recommend either company. How to loose business in a hurry. And thank God we didn't pay him a cent. Doesn't deserve it.

I had a very old pump that finally quit working. I went to two local pump companies here in Eugene, both told me it would be two weeks before they could come and look at it. I called Shawn at Alpine Pump and he was out THE NEXT DAY. Shawn ordered a new pump and had me back in business in less than a week. As it turned out Shawn needed to come back after the new pump was installed because the well wasn't holding it's prime. Shawn installed a new pipe liner and I've had no trouble since. He didn't charge for the second visit. I highly recommend Alpine Pump for any well/pump related work you need done. Shawn is prompt, reliable, and does excellent work at a fair price.

Very impressed with Alpine’s speedy response and Shawn’s helpful friendly demeanor. We called 4 pump companies after the ice storm caused an issue with our well. All told us it would be a week or more before they could come to diagnose our problem, except for Alpine. We called on a Friday afternoon and Shawn came out late morning Saturday to diagnose our problem and provide advice. He was very personable and easy to chat with. So happy we found them.

Alpine Pump, specifically the owner, Shawn, provides top notch service. Starting when I bought property (2021) Shaw has replaced the pressure tank, floats, and today my pump. He is responsive, competent, and one of those rare contractors that does what he says. If I could assign 10 stars here, I'd give 15! I highly recommend!

We knew we had a pump problem. Alpine pump came out this morning and diagnosed the problem. Within 3 hours our problem was solved by a very nice man , Doug, who works for Shawn. Excellent timely service.

Very happy with this company! We woke up to no water this morning, Alpine was able to be out within a matter of a few hours after we called and diagnosed the problem with our pump very quickly. He had the parts on hand and was able to fix the issue right then and there, all while educating me about my system and what had caused the problem. It was fast but great work, very affordable, and I am so thankful that we reached out to these guys!! Will 100% be using this company again for any further issues.

We called Alpine on a Sunday morning due to no water. Shawn (sp?) called right back, said he could take a look within a few hours. He was professional and knowledgeable. He fixed our pump within an hour and we had water again! We would highly recommend him! Thanks again for everything.

Sean is amazing! I have some well issues that were put in grandpa style… chicken wire and duct tape. He returns your calls quickly and showed up the same day! He is professional, reasonable rates and just an all around great guy! It’s nice to hire someone I can actually count on!

My home well pump was not working and I called Alpine for service. He asked me questions I could not answere and I asked if I could get my husband to call them back. He got irritated and told me "don't bother, your wasting my time" RUDE!!!!