Seems pump companies in Lane county need Customer service training. We first had issues with American Pump and Spa not returning calls. So we called Alpine. He came out twice, no charge. The last time he stated and we did need a new brine tank for the softener. But he was headed to Florida and would get back to us. That was in like late November, Dec. We have called the answering service twice for a return call. Nothing, nada a word. So we will move on and never recommend either company. How to loose business in a hurry. And thank God we didn't pay him a cent. Doesn't deserve it.