I would never recommend this clinic to anyone. This was one of the worst experiences I have ever had in my life as a pet owner.
We paid 105 AED for a consultation, and the doctor clearly said our baby bird is healthy, active, and fine. Despite this, immediately after the consultation, the reception staff handed us unnamed “doctor’s medicine” to charge us 365 AED without proper explanation. When I repeatedly asked for the medicine name, brand, or ingredients, they refused to disclose it and only gave vague answers like “syrup,” “powder,” and “antibacterial.” In medical care, transparency is essential. Every medicine has a name and brand, and pet owners have the right to know what they are giving to their baby. It is not mandatory to buy medicine from the clinic, especially when they cannot explain what it is.
We felt extreme pressure to purchase, and the entire situation made us very uncomfortable. They also mentioned “free follow-up consultation,” but I strongly believe this is just a strategy to bring you back and create another bill of 300–500 AED by scaring you with possibilities of what might happen, even when your pet is completely fine.
I fully understand paying for treatment when something is genuinely wrong. I would gladly buy any necessary medicine if properly explained. But pressuring pet owners, refusing transparency, and using fear to push sales is completely unacceptable.
This clinic has lost my trust completely. I will never visit again and would not recommend it to anyone who truly cares about honest, ethical, and transparent care for their pets.