Sam from All-Ways-Rooter arrived around 10 p.m. to help my partner and me rescue our cat, who had gotten stuck behind the electric water heater. We were completely stressed, but Sam stayed calm, professional, and kind throughout the whole ordeal. Thanks to his skill and patience, we not only got our cat back safely, but he also reinstalled the water heater and even installed a new shower head! We’re beyond grateful for his help and can’t recommend him highly enough — he’s talented, compassionate, and wonderful with both people and pets.