Do not use this company. After they charge you for the service call and advise they are ordering a part, you can barely get them to pick up the phone and schedule an appointment. When the problem was "fixed" $720 later, (the service tech said it was good to go) trying to get back in touch with the company is near impossible, they just send you to voicemail. When the hot tub did not heat up, it took writing a negative review for them to actually get back in contact with you. Then they kept saying it would take longer and longer for the hot tub to heat up. The hot tub used to heat up overnight. Now two days later, there is NO HEAT. Not even is it slightly heating up and it is set at a high temperature. Now they won't come fix the problem that they likely caused. Even though our pump needed to be replaced, the hot tub still did heat up. It was not until after they worked on the hot tub that it did not heat up. The owner, if it was really him, finally called upon the bad review, but will not own up to the fact that our heating element worked before their technician work on the hot tub and after they worked on it, it no longer heats up.
If this has happened to anyone else, definitely report them to the BBB. If you paid more than $1,000.00, I would highly suggest filing a claim in small claims court. Someone has to hold these crooks accountable!