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Chino was exceptionally kind, patient, informative and professional He explained the process thoroughly step by step. We appreciate him coming through and helping us today. What a great asset he is to your company. Thanks Chino. Job well done, sir and best Wishes moving forward.

ALWAYS NEGOTIATE !!! I called to get a quote for my '05 Nissan Altima, and they told me $450, but I negotiated the price up to $500. I knew they would pull a fast one when they got here which was why I pushed the price up to $500. Low and behold, the driver gets here, and he doesn't even speak English, which I think is by design. He went on to tell me that the catalytic converter was "EMPTY" and that would lower the price, which I knew was total bullshit, by the way. They send a Hispanic guy who doesn't know English, so when you negotiate, there's a misunderstanding of communication, which I wasn't having, so I made him call the supervisor who spoke English!! Before he hands me the phone to talk to the supervisor, they have a conversation, and I'm pretty sure they were plotting on how to screw me. The supervisor got on the phone and tried to tell me the catalytic converter sounded "EMPTY," which led to the lower price. They try to get you by saying it's "EMPTY" because there's no way for any of us to prove that it isn't. They do a tapping test to hear if it sounds full or not and judge from there. I had the car for 5 years so how can it run that long without the working components? So, to make a long story short, I stand firm at the original price of $450 and close the deal. If I didn't negotiate beforehand they would have tried to get me at $400 or lower. I'd rather break even than lose any more money off of something they're going to make a few grand off of in the long run !! Ultimately I needed to get rid of the car anyway and didn't want to spend time looking for another junkyard to haggle with since it wouldn't have been worth the time. The moral of the story is "ALWAYS NEGOTIATE" because in the world of buying and selling there's ALWAYS deception and you can't trust anyone !! Protect your best interests and stay true to yourself. Thanks for reading.