Alicia was excellent and explained everything to me as we went through the process. We had a problem with the second appraisal coming in much lower than the first appraisal. I wanted a third appraisal because I was upset about it however, FHA doesn’t allow that. Alicia went To her company to see how they could help to make this better. At the end of the day, I was Pleased with my Interest rate and the amount I was given at close. Alicia has years of experience in the mortgage industry, That is why I chose her to do the reverse mortgage for me because she brings lots of expertise and knowledge to the table. I will strongly recommend Alicia and your company to anyone over 62 looking at a reverse mortgage.