WHAT SHOULD I DO IF THE DEALERSHIP CAN’T “FIND THE ISSUE” OR DUPLICATE THE CONCERN?
If a dealership cannot duplicate the issue, it does not mean the problem does not exist! It just means they were unable to verify it at that time. If it’s safe to do so, try to record a clear video of the issue as it happens. When you drop off your vehicle, show the video to the service advisor and ask them to specifically note in the repair order that you provided video evidence of the problem. You may also consider visiting a different authorized dealership, as a fresh set of technicians may approach the issue more thoroughly. These steps can significantly improve the chances of getting the issue properly documented and verified by the dealership.
