Al Saha & Al Jamal Pharmacy Sharjah

Poor Communication & Unprofessional Behaviour I had a very disappointing experience with the lady handling WhatsApp enquiries. I was driving to work and wanted to quickly stop by to buy the prescribed vitamins, so I called to confirm availability. Instead of simply answering, she insisted I WhatsApp the details. Even though it was unsafe, I still sent the picture while driving just so I could collect the meds on the way. It took her 3 minutes just to open the message— at highway speed, that’s already enough time to reach Dubai. So I called her again, she rudely said she has many online orders and will reply only as per queue. I explained that I was on the road and needed it urgently, but she got irritated and simply said they don’t have it. What surprised me is how eager she was to reply through WhatsApp after I said I’m not interested, yet she wasn’t willing to just check the medications when I actually needed them. She seemed frustrated with her work, and if I had continued replying, it felt like she would have started arguing back. Her attitude was uncalled for, and if she cannot handle communication politely or promptly, management should assign someone who can. After this experience, I checked their reviews, which were also not great. Since she had the time to reply unnecessarily but not to check for the meds, I deleted the chat and blocked them on WhatsApp. There’s no point dealing with such rude, slow, and unhelpful service.

Unfortunately, we had a disappointing experience at this pharmacy. We called ahead to confirm availability of a medication, drove 20 minutes to pick it up, but were told it wasn't available. Not a great experience, especially for families.

"I'm thoroughly impressed with Saha Al Jamal Pharmacy! The delivery was fast and efficient, and the product quality exceeded my expectations. The staff is knowledgeable and helpful. I highly recommend this pharmacy for their excellent service and reliable products. Five stars isn't enough - I'd give them ten stars if I could!"

Worst pharmaceutical company ever. We ordered medicines online and received no response at all. There was no reply, and the shipment was handed over to the delivery company, but they were given the wrong delivery number. I am in Dubai and have been waiting for the medicine shipment for a week now.

No delivery and no reply. Their phone is off. When I have called their office, they have said that the online team work separately and removed their contact details. Just filed a complaints at the Health Ministry. New customers pls be careful

Excellent service and competitive prices. I encountered a minor issue with one of my orders, but the team was very cooperative and resolved it quickly and efficiently. Thank you, Saha & Jamal Pharmacy, for your professionalism and great support

Very very very very bad service. Dont buy from them anbody. Fake commitments. Ordered some items with delivery mentioned next day, next day not delivered. When i ask, they are telling no stock. And asked for another one more day. Then i waited again, next day again not delivered. Then money refunded and told to wait for 7 to 14 days to get money. I need to buy same item from another trusted stores, they hold money. Very very very poor service. Bad experience. Don't buy from them online.

I received my order and I couldn’t be happier! The service was incredibly kind and professional, and the entire experience exceeded my expectations. Everything was handled with care and attention to detail. Highly recommended — thank you so much for the wonderful experience!

They are fake!!!! I ordered from their website two milk bottle for my infant, amount was deducted instantly- product wasn’t delivered after multiple follow up’s they said product is out of stock. Now they aren’t returning my amount. Not answering Whatsaap messages and not attending phone call. Never order online- pathetic service they have.

Terribly disappointing experience. I placed my order online but there’s no confirmation as to when order will be delivered. I tried calling and emailing but only time to wait. Won’t be buying again and don’t recommend.