Homewise Appliance

I will start off by saying this had nothing to do with our sales person Thomas, he was great. However, everything after that has done nothing but gone downhill. It all started when I got my delivery window the day prior to my delivery. I was the first stop of the day so my window was 8am-12pm which was fine. Then 9pm that night I recieved not one, but two calls from a random number asking if I spoke Spanish, which I dont. Then he asked me if he could come at 7am (which did not work because my realtor was meeting me at the house at 8am to hand the keys off to me since we had just purchased the house). He seemed to understand and said ok thats fine he will see me at 8 and we hung up. Not but 15 minutes later I relieved ANOTHER call asking if I could do 6am.. like seriously? I explained again that no, I would not have access to the house until 8am. He then asked if 7:25 would work and at the point I just said not 8am is the only time and he said he understood and we hung up again. Now fast forward to the morning of the delivery and 7:20 comes around and I recieved 2 calls again which I did not answer because I was driving. Then about 16 minutes before I was to arrive at 8am i got ANOTHER call with them telling me they had arrived but no one was there. Which was obvious considering the phone conversations the night prior. He asked me to give him the lockbox code to the house that had the keys and which I refused. Not only did I not have the code, but why would I give strangers access to my house. THEN during the delivery they were in such a rush they damaged my fridge leaving dents on the doors, so I refused it. Then they set up the rest of my items which also included a stove, washer and dryer. I paid for installing so he showed me that the washer and dryer worked and had to cut it short because he got my user manual wet because he left it in the washer which ruined it. Fast forward again to my new fridge getting installed today. It ended up having some minor dents and at that point we were 4 days with no fridge so I just accepted it. He hooked up the water and now the water and ice maker does not work. Customer service called me minutes after they left and I let them know and she asked for pictures which I sent at 8:30am and never got a response back. I asked if she received them at 9:45am and got this back "yess I am reviewing them right now" and never heard back after. THEN I tried using my washer for the first time today, which they installed and low and behold it flooded my entire garage ruining all of my stuff in cardboard boxes from our move. I have yet to hear back with a solution and there will be a follow up. I am absolutely livid at this point.

Thurs night our (full size side-by-side) 22+ yr old fridge died! Did a quick online search for a replacement and AHA was having a great sale… called first thing Friday AM to make sure we could pick-up, spk w/Andy who was a great help… drove 10 min to their showroom to decide which one, then drove to their warehouse close by and came home with a beautiful new fridge! Had it hooked up and running by 3pm Friday… saving all our food!!! Thank you AHA!!!

Had what I was looking for. Quick in and out from the store then had to go to other location (near by) to pick up. There it took a little longer but, I took that time to catch up on some emails. A very sweet young lady helped me with my purchase, the young gentlemen brought my kitchen hood out and helped me inspect it and loaded onto my truck. Service was great highly recommend checking them out..👍🏼

I recently bought a home and purchased all my appliances from the Airport Home Appliance Hayward location. Benny was the sales rep who took care of us, and yes he did take care of us extremely well. He was very attentive, answered all of our questions, recommended brands, and most importantly, gave us recommendations to save some dollars! Benny also followed up with us once the appliances have been delivered to ensure everything was ok. We rarely encounter nowadays people that care about providing a great customer service so I felt compelled to leave this great review for him. Airport home appliances has been my go to for appliances as I purchased with them back in 2019 for my first home and all the appliances are still working and in great conditions. If you are in the process of purchasing new appliances, go to the Hayward location and make sure you talk to Benny!

I met with Grace 3 times over a long period before finally ordering a refrigerator, dishwasher and gas range. Grace is knowledgeable, helpful, and extremely patient. She showed me exactly what I asked to see, and then showed me options when I had concerns over features, dimensions and cost. When I narrowed down my choices to two options, she wrote accurate numbers, warranty info, promotions, rebates and delivery/installation costs for my review in order to make the right decision for me. She never tried to upsell. I hope I won’t be in the market for other appliances anytime soon but, if that were to happen, I know I’ll call and see Grace.

Great transaction with salesperson Daniel Riskin from purchase to delivery. The delivery team are extra careful. We are satisfied with the new Washing Machine and will definitely recommend Airport Appliance.

We had an amazing sales person who was Instrumental and getting us next day delivery. The delivery drivers were also outstanding timely. Just wanted to ensure that everything was done as requested.

Their website has the most descriptive information about their products. We needed an odd sized dishwasher and was able to narrow down and compare the products by size. This made shopping far easier. Once I found the product I wanted I could shop at other sites like Lowe's and Home Depot (which didn't give accurate or detail product dimensions) While doing this I found Homewise had the best prices too. Dishwasher was installed quickly and efficiently. I highly recommend.

Julio was the best. He was able to get the machines in and he noticed that there was a leak and made sure to repair it. They were in and out and the fact that he was able to show us how the machines work, added plus. Felt bad the truck got stranded in our neighborhood due to a flat. Great team from start to finish

We have gotten several appliances over the years from Airport Home Appliance. They have a great selection. When we needed an induction stove to replace our gas stove, we headed back to Airport. Luckily we met Andy Lu. He was super helpful from the start. He was helpful without being pushy. He was very responsive to all of our questions. When we finally decided on what we wanted, Andy helped us purchase the stove we wanted and getting us the best value/price & making us aware of rebates we could apply for, etc. They matched prices that we found elsewhere. We ran into troubles at our house getting the correct electrical set up & again Andy was super helpful and responsive both on email and phone. Once the troubles were resolved, we arranged for delivery. Andy was with us every step of the way and made sure that we were taken care of. He was very transparent about everything and was willing to help us in every aspect of the process. Highly recommend Airport Home Appliance as well as Andy Lu!