Homewise Appliance

Thurs night our (full size side-by-side) 22+ yr old fridge died! Did a quick online search for a replacement and AHA was having a great sale… called first thing Friday AM to make sure we could pick-up, spk w/Andy who was a great help… drove 10 min to their showroom to decide which one, then drove to their warehouse close by and came home with a beautiful new fridge! Had it hooked up and running by 3pm Friday… saving all our food!!! Thank you AHA!!!

I recently bought a home and purchased all my appliances from the Airport Home Appliance Hayward location. Benny was the sales rep who took care of us, and yes he did take care of us extremely well. He was very attentive, answered all of our questions, recommended brands, and most importantly, gave us recommendations to save some dollars! Benny also followed up with us once the appliances have been delivered to ensure everything was ok. We rarely encounter nowadays people that care about providing a great customer service so I felt compelled to leave this great review for him. Airport home appliances has been my go to for appliances as I purchased with them back in 2019 for my first home and all the appliances are still working and in great conditions. If you are in the process of purchasing new appliances, go to the Hayward location and make sure you talk to Benny!

We have gotten several appliances over the years from Airport Home Appliance. They have a great selection. When we needed an induction stove to replace our gas stove, we headed back to Airport. Luckily we met Andy Lu. He was super helpful from the start. He was helpful without being pushy. He was very responsive to all of our questions. When we finally decided on what we wanted, Andy helped us purchase the stove we wanted and getting us the best value/price & making us aware of rebates we could apply for, etc. They matched prices that we found elsewhere. We ran into troubles at our house getting the correct electrical set up & again Andy was super helpful and responsive both on email and phone. Once the troubles were resolved, we arranged for delivery. Andy was with us every step of the way and made sure that we were taken care of. He was very transparent about everything and was willing to help us in every aspect of the process. Highly recommend Airport Home Appliance as well as Andy Lu!

Great transaction with salesperson Daniel Riskin from purchase to delivery. The delivery team are extra careful. We are satisfied with the new Washing Machine and will definitely recommend Airport Appliance.

Sanjar was great ordering and setting up my range. He's very knowledgeable and professional. The delivery guys communicated and were timely. Kudos to Moses for observing that we needed to upgrade the gas line. Adam was great rescheduling and Sanjar followed up. Great team!

I purchased a refrigerator, washer, and dryer from Sami. He made the process very straightforward and easy. He made sure we got the best deal and was helpful when it came to making sure everything was going to fit properly. I definitely recommend working with Sami if you’re in need of appliances! The delivery personnel were just as helpful and professional. They set up all the appliances, and moved everything out carefully and quickly. I will definitely be back for more appliances in the future.

We walked in and was greeted by Andy. Andy was very nice, patient and takes his times helping us and answering our questions and gave us a great explanation of the product that we're looking for. We greatly appreciate his services. Big Shout Out to Andy.

Not Customer wise Sales over phone was fine, but that’s where they lose sight of Customers’ needs. The promised 4-hour delivery window by 6pm the day before delivery, did not happen until five hours later, ruining my chance to work for a half-day. I was messaged by the 3rd party installer within an hour of their arrival and another within 15 minutes. The installers were good and efficient, and intimated that, unlike Airport, they face the Customer during this critical phase and hear their compliments and mostly complaints. See Yelp for seemingly more complaints than here, but well aligned with 3rd party’s sentiment. Anyway, Customer experience is key for me. Airport may be Homewise but not Customer-wise, even after all the years in business.

My wife and I had an amazing experience at the Airport Home Appliances Hayward store, thanks to Sanjar Osmani. Sanjar was incredibly helpful and patient while we were choosing two appliances for our new home. He's helped us to find the best possible deal, took the time to explain everything clearly about the advantages of the products he's suggested, and made sure we got all the rebates available. What really stood out was his follow-up: Sanjar even called us on the delivery day to check if everything arrived on time and worked properly. That kind of customer care is hard to find! We’re very happy with our purchase and really appreciate Sanjar's professionalism and kindness.

Andy Lu was supremely helpful in assisting with choosing the perfect washer and dryer for our home. He got us a great deal and even helped us submit a rebate that was giving us trouble. Airport Appliance is lucky to have him and we're lucky to have found him. We'll be back for any and all appliance needs and hope to work with Andy again.