Homewise Appliance

I will start off by saying this had nothing to do with our sales person Thomas, he was great. However, everything after that has done nothing but gone downhill. It all started when I got my delivery window the day prior to my delivery. I was the first stop of the day so my window was 8am-12pm which was fine. Then 9pm that night I recieved not one, but two calls from a random number asking if I spoke Spanish, which I dont. Then he asked me if he could come at 7am (which did not work because my realtor was meeting me at the house at 8am to hand the keys off to me since we had just purchased the house). He seemed to understand and said ok thats fine he will see me at 8 and we hung up. Not but 15 minutes later I relieved ANOTHER call asking if I could do 6am.. like seriously? I explained again that no, I would not have access to the house until 8am. He then asked if 7:25 would work and at the point I just said not 8am is the only time and he said he understood and we hung up again. Now fast forward to the morning of the delivery and 7:20 comes around and I recieved 2 calls again which I did not answer because I was driving. Then about 16 minutes before I was to arrive at 8am i got ANOTHER call with them telling me they had arrived but no one was there. Which was obvious considering the phone conversations the night prior. He asked me to give him the lockbox code to the house that had the keys and which I refused. Not only did I not have the code, but why would I give strangers access to my house. THEN during the delivery they were in such a rush they damaged my fridge leaving dents on the doors, so I refused it. Then they set up the rest of my items which also included a stove, washer and dryer. I paid for installing so he showed me that the washer and dryer worked and had to cut it short because he got my user manual wet because he left it in the washer which ruined it. Fast forward again to my new fridge getting installed today. It ended up having some minor dents and at that point we were 4 days with no fridge so I just accepted it. He hooked up the water and now the water and ice maker does not work. Customer service called me minutes after they left and I let them know and she asked for pictures which I sent at 8:30am and never got a response back. I asked if she received them at 9:45am and got this back "yess I am reviewing them right now" and never heard back after. THEN I tried using my washer for the first time today, which they installed and low and behold it flooded my entire garage ruining all of my stuff in cardboard boxes from our move. I have yet to hear back with a solution and there will be a follow up. I am absolutely livid at this point.

Thurs night our (full size side-by-side) 22+ yr old fridge died! Did a quick online search for a replacement and AHA was having a great sale… called first thing Friday AM to make sure we could pick-up, spk w/Andy who was a great help… drove 10 min to their showroom to decide which one, then drove to their warehouse close by and came home with a beautiful new fridge! Had it hooked up and running by 3pm Friday… saving all our food!!! Thank you AHA!!!