Airco Service

We had an Excellent experience with AIRCO Service. From the beginning, their pricing was upfront and transparent with no hidden fees, which gave us confidence moving forward. Luke Helm, the project manager, was amazing to work with. He came in, thoroughly assessed our needs, and clearly explained the process and recommendations. His professionalism and attention to detail set the tone for the entire project. There were two separate teams involved, and both were outstanding. The team in charge of the ductwork installation, led by Justin, was extremely professional and efficient. Justin even took the time to walk us through the new control panel (thermostat)—which was well above our level of expertise 😂—and graciously explained all the features it was capable of. His patience and kindness did not go unnoticed. Together, the teams installed a new HVAC heat pump along with new air ductwork, worked hard, respected our home, and cleaned up after themselves. What was expected to be a three-day job was completed in just two days, without sacrificing quality. If you’re looking for a professional company, look no further than AIRCO Service. We Highly recommend them for anyone needing ANY HVAC work done right.

It’s rare that I’m on the negative side of reviews, especially with a company who has been around for a while. My first and will be only experience was agreeing to a $99 diagnostic. The technician came and went into the attic to assess the problem. He came back down about 15-20 minutes later to tell me what he found. He said while he was doing the diagnostic (moving things around) he found an insect where it shouldn’t have been and it fixed the problem He said usually he’ll come back down and communicate how much it would be to fix the issue (which I confirmed with Jane before the appointment) but he decided to just go ahead and fix it. In my mind I was thinking he was just going to charge the diagnostic fee because that’s all he did and happened to fix the issue while doing it. That is also all I agreed to beforehand. So I was very surprised to see a invoice of $288 on the tablet I will say, I made the mistake of signing off and paying it because of my headspace of waking up in the cold. Did not think it through until after the fact I called the office 20 minutes later to speak with a supervisor about the situation. Just wanted to ask if that’s their normal business practice. I was told a message was sent and someone will reach out to me That was Saturday, it’s now Thursday and I haven’t received any form of contact. But I’m done waiting on a call and going to shrug it off and take the loss I will also add everyone I spoke with were pleasant to talk to (including the technician). I seem to be an outlier of negative experiences here but it is what it is