Advanced Family Dental of Naperville

I came in to have my permanent retainer fixed—it had come loose, and I mentioned this when I booked my appointment. Instead, I was told they no longer do this because of gum health. I understand the concern, but why waste my time having me come in? The dentist then spent an hour pushing Invisalign, telling me it costs $5,000-$8,000. insisting it was my only option. It felt like a sales pitch, not patient care. When I asked about clear retainers, she admitted they could do that but still pushed Invisalign because of my bite. She kept emphasizing how long she’s been a dentist so I would understand and believe her professional opinion, yet she ignored my needs and concerns. I explained that I’m low maintenance and Invisalign isn’t for me, but she kept pressuring me to book the molding for Invisalign before her vacation. After an hour of talking about my gums, bite, and Invisalign, she took an unnecessary X-ray just to charge my insurance. Frustrating, unprofessional, and a total waste of time. I won’t be returning.

I wasn’t going to review this place, but if someone can be saved, it would be worth it. If you plan to be a client, do your homework, ask questions, and do not put blind trust into this office. I had heard of practices that require unnecessary dental work, but I hadn’t experienced such a thing until I came here. This place is trigger happy with deep cleanings, something that is not necessary for many people, and was especially not necessary for me. She required it though before proceeding with another procedure, so I did it. An easy charge to insurance for them. The second procedure wasn’t explained until I was in the chair, so I ended up cancelling it and never went back. I went to another, more trusted office, and found that many of the things that were required through this practice were not necessary, one which has altered my teeth and caused years of issues. Please double check, ask questions, and do not put your health into the care of this office blindly.