Adam S. Butera, M.D., P.A..

My pharmacy tried to get all my medication filled on Monday. I do whats called a med pack so i can pick up all my meds on the same day. After a dozen phone calls , many messages, and hours of hold time... I was FINALLY told that my anxiety meds weren't due until Thursday. And of course, they didn't fill it on Thursday. Guess what, they're closed on Fridays. The incident before this, I was instructed by front desk to "stretch out" my medication. ARE THEY QUALIFIED TO GIVE THAT ADVICE TO PATIENTS!!?? Do they enjoy patients begging for their medication? Do they enjoy withholding medication from patients? 🤔 And before you clap back at me because of this negative review, like you've done other negative reviews, perhaps you should utilize that time to train your staff. HAVE A NICE DAY And to the ones responsible for filling the prescriptions.... each prescription is a 30 day supply. There are 7 months out of the year that consists of 31 days. So "penalizing" me for having my meds filled 2 days in advance THREE MONTHS ago is absolutely absurd. Your math doesn't math!!

Believe the negative reviews about this place, they will never refill your medications in a timely manner. I had been a patient here for about 8-9 months and not once were my medications refilled on time. At first I would call them to be refilled 5 days in advance, then I tried a week in advance, then I tried two weeks in advance- it doesn't matter. From what I could gather, it seems like there is extremely poor communication between staff here. Maybe they're losing the note from the phone call, maybe their pawning it off on someone else and they don't do it, either way- it's completely unacceptable. I was without medication for over three weeks this time and enough is enough. I switched providers and got my medication filled the same day. They will almost never answer the phone, even during business hours, or answer your voicemail messages. I had Lizette as a psychologist just for medication management and I didn't have any problems from her- she seemed nice, but I only saw her for approximately two minutes at a time so I really can't comment on the quality of care from her.

This is one of the most unprofessional medical offices (front desk) I've encountered. The front staff are consistently discourteous and difficult to speak to, making communication about my prescription unnecessarily stressful. Their behavior reflects poorly on the physicians and overall reputation of the practice. The owner should seriously evaluate the staff, screen phone calls and hire women who aren't bitter towards other women. I have not received the correct RX for weeks and refuse to schedule a appointment with my doctor as a result. The front desk crew couldn't pass for Southern belles if Magnolia trees paid them. More dust than sweet tea.

Im leaving this review because i have a hard time getting my medication refilled. This happens EVERYTIME I send in a request. The medication im on comes with withdraws if not taken. I have called several times over the past week. Im told "okay ill turn it into the nurse". I havent even gotten a call back. I want to be honest in this review. I love Kim and the staff. They are absolutely wonderful and professional. The receptionist is amazing shes worked there longer than I've been going. I have been seeing Kim for 10 years. A decade!! This place is perfect in several ways except the medication refills. I just dont understand why they dont refill on time. I know I cant be the only one. This has to happen to everyone. If you are on a medication that needs to be filled immediately then you should look to another clinic and provider. Im sitting here shaking because I dont have my medicine. As a patient who takes the UA and makes all of her appointments I expect my medicine to be filled. If they get on top of this issue I will update my review. I dont want to find another provider but I will if this continues to happen. I think a little communication like a phone call would go along way. Edit: i just called the pharmacy and they said my medicine has been filled. The lady said it was filled Friday. So it must have been filled after I called both the pharmacy and the clinic. My review still stands for now. Im going to monitor the refill situation for the next 6 months and update my review here. I would like to add more context. I called my script in the 29th. It wasn't suppose to be filled until the 3rd which was a Friday. I call my script in early because of the refill chaos. I understand it can't be filled early due to the type of med it is. However, it should be filled at the pharmacy but the patient can't pick it up until the day its due. That way the patient doesnt have to keep calling both the clinic and the pharmacy. We know the meds are ready they just can't be picked up until the due date. Im not trying to be a nuisance I just want reliability. Okay, everyone I'm updating my review. Today is January 3rd and my medication was due today and has been filled on time! Im actually so impressed! I always give the clinic grace around holidays because everything is slow not just them. I believe they are really trying to make the refill process better. I even received a call from nurse Rachel yesterday just verifying everything since they had been closed like I said for the 1st. That communication made me feel better. I wasn't expecting it to go so smooth and i was pleasantly surprised. Im giving them 5 stars because I can see they care and are really putting in effort. Im still going to monitor my refills like I stated previously but they are doing great so far. I will update my review in 3 months.

Dr. Butera would get 10 stars if possible BUT FOR THE LOVE OF GOD please address this refill situation that I’ve seen so many others complain about. It’s the SAME THING every month. This could literally be a life or death CRISIS for some patients and I have never seen or been to a provider that has this much trouble refilling medications on time. If you call too early, you feel like a bother to them. But you have too. It’s unbelievable!!!!

I have called multiple times this week trying to get my refill sent to the pharmacy since my refill is due Sunday. I was assured multiple times that it would be sent today (1/9/25) so that I would not lapse in medication. However they failed to send it and the pharmacy cannot to a partial refill because of the medicine type. Now I get to go through 3 days of not having my adhd medication until my appointment. This is unacceptable. The effects of not having my adhd meds are detrimental and it seems like this is a common issue with this clinic. The doctor is wonderful but whoever is in charge of getting the dr the prescriptions that need refills to him needs to be more mindful of their actions. There could be serious repercussions for individuals that don’t have the meds they need. We shouldn’t have to be harassing the drs office multiple times a week, to be assured it’ll be done Friday, just for them to not do it. Unacceptable. Completely blatantly unacceptable.

Dr. Adam S. Butera is an excellent psychiatrist. He’s kind, down-to-earth, and genuinely listens without judgment. I’ve always felt respected and understood, never rushed or dismissed. I’ve never had any issues, and my experience has been consistently positive. Highly recommend.

Saw ms. gifty and was very disappointed at how closed minded she was. She does not seem to understand the difference between bipolar disorder and emotional dysregulation as a symptom of an underlying condition. That is an absolute deal breaker. I won't be seeing her again for any reason. Free is still overpriced for her opinions.

My wife thinks very highly of Dr Butera. After reading these reviews it is concerning. What is happening to My Kimberly seems to be a pattern. My wife cannot get Kim to fill her prescriptions. last month it took 8 days from the date they should have been filled. she called 3-4 days early to ensure they were filled. And then Kim told her she needed to drive back to WF from Lawton to take a UA after she had already given one at her last appointment. So her Scripts were 12 days late. Now this month my wife calls 4 days prior to the date that her meds should be filled. she has called every day since and it has now been 12 days again. The Meds were due to be filled 8 days ago. again. She just received notice they were called in to the Pharmacy today. You can be the best Doctor in the state but if you are going to cause your patients to go into withdrawal it doesn't do much good. there seems to a common denominator here. Just read the names involved. Is this going to continue every month? The answer she got from Kim is that she should call the office and request the fill at least a week prior. so every 3 weeks she has to call to remind them. Three to four days is not enough? But it takes 12 days to get the meds called into the pharmacy?

Absolutely the best staff around. Love the doctor, love Kim and You will not find a better nurse! I will review them every time I visit if I have to, because this office deserves 5 stars. Sometimes you have to wait but they offer every way of convenience possible. Sometimes the waiting is because they’re helping a patient the same way you hope they help you, be patient. Super fast at returning calls and always call back. Rachel is the best!