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Adam S. Butera, M.D., P.A..

  • Psychiatrist in Wichita Falls
  • Closed
  • 3.7
    (85)
Adam S. Butera, M.D., P.A..
Reviews
3.7 out of 5
(85 reviews)
3.7
5
4
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2
1
jake
a month ago
My wife thinks very highly of Dr Butera. After reading these reviews it is concerning. What is happening to My Kimberly seems to be a pattern. My wife cannot get Kim to fill her prescriptions. last month it took 8 days from the date they should have been filled. she called 3-4 days early to ensure they were filled. And then Kim told her she needed to drive back to WF from Lawton to take a UA after she had already given one at her last appointment. So her Scripts were 12 days late. Now this month my wife calls 4 days prior to the date that her meds should be filled. she has called every day since and it has now been 12 days again. The Meds were due to be filled 8 days ago. again. She just received notice they were called in to the Pharmacy today. You can be the best Doctor in the state but if you are going to cause your patients to go into withdrawal it doesn't do much good. there seems to a common denominator here. Just read the names involved. Is this going to continue every month? The answer she got from Kim is that she should call the office and request the fill at least a week prior. so every 3 weeks she has to call to remind them. Three to four days is not enough? But it takes 12 days to get the meds called into the pharmacy?
elizabeth long
2 months ago
Im leaving this review because i have a hard time getting my medication refilled. This happens EVERYTIME I send in a request. The medication im on comes with withdraws if not taken. I have called several times over the past week. Im told "okay ill turn it into the nurse". I havent even gotten a call back. I want to be honest in this review. I love Kim and the staff. They are absolutely wonderful and professional. The receptionist is amazing shes worked there longer than I've been going. I have been seeing Kim for 10 years. A decade!! This place is perfect in several ways except the medication refills. I just dont understand why they dont refill on time. I know I cant be the only one. This has to happen to everyone. If you are on a medication that needs to be filled immediately then you should look to another clinic and provider. Im sitting here shaking because I dont have my medicine. As a patient who takes the UA and makes all of her appointments I expect my medicine to be filled. If they get on top of this issue I will update my review. I dont want to find another provider but I will if this continues to happen. I think a little communication like a phone call would go along way. Edit: i just called the pharmacy and they said my medicine has been filled. The lady said it was filled Friday. So it must have been filled after I called both the pharmacy and the clinic. My review still stands for now. Im going to monitor the refill situation for the next 6 months and update my review here. I would like to add more context. I called my script in the 29th. It wasn't suppose to be filled until the 3rd which was a Friday. I call my script in early because of the refill chaos. I understand it can't be filled early due to the type of med it is. However, it should be filled at the pharmacy but the patient can't pick it up until the day its due. That way the patient doesnt have to keep calling both the clinic and the pharmacy. We know the meds are ready they just can't be picked up until the due date. Im not trying to be a nuisance I just want reliability.
Leah Geurin
a month ago
Dr. Butera would get 10 stars if possible BUT FOR THE LOVE OF GOD please address this refill situation that I’ve seen so many others complain about. It’s the SAME THING every month. This could literally be a life or death CRISIS for some patients and I have never seen or been to a provider that has this much trouble refilling medications on time. If you call too early, you feel like a bother to them. But you have too. It’s unbelievable!!!!
Theapiaaa
2 months ago
Beware!! These people do not refill your medication on time! My husband goes here and every month it has been a struggle getting his medication refilled. Every month he has missed a couple of doses cause these people have no respect of a timely refill. We will be switching doctors. Looking at the reviews it looks like this is an issue with this office. Y’all should be ashamed of yourselves for letting this happen.
Kristen Pineda
6 months ago
Absolutely the best staff around. Love the doctor, love Kim and You will not find a better nurse! I will review them every time I visit if I have to, because this office deserves 5 stars. Sometimes you have to wait but they offer every way of convenience possible. Sometimes the waiting is because they’re helping a patient the same way you hope they help you, be patient. Super fast at returning calls and always call back. Rachel is the best!
Laura LeAnn LeClair
4 months ago
I have been seeing Dr. Butera for way over 10 years and I have always seen him. I have always asked him to continue seeing him and not the PA due to specific problems and he said he would not change me and supposedly put it in my chart but as of my last appointment I have been changed and I am NOT happy about it. Granted I like Kim I feel more comfortable talking to Dr Butera. I hate to but if I cannot get this resolved I may have to change and go to someone else
Yve
4 months ago
I really liked Dr. Butera at first because it seemed he cared about my concerns but after I got on my two medications I realized that I would need someone else for further diagnoses that I was concerned about. I just don’t think I should have to mention something like possible OCD symptoms more than once before there’s some kind of testing or further questioning about it. As well, the nurses and front desk staff are mostly horrible and rude. It takes days to get refills when you have to request one. The only one that kind of helped was Ms. Tina, and even then, the nurses she followed up with didn’t do their job. After all this frustration I figure I’d be better off finding a different doctor. I also can barely afford to go as it is and I don’t see the need to pay $90 for a drug test when I’ve never been requested to take one after 6 months of seeing him and informing him of any substance use. TLDR: Too expensive for the horrible customer service and unreliable refill schedules
Jackie Croxton
3 months ago
A few years ago I went to Dr Butera. After several visits I had to find a real psychiatrist. Dr. Butera made a determination on my issues, not by actually talking to me like I was a real person, but by sitting a good eight to ten feet away from me. I always wondered why he didn't sit at his desk or in chairs more closely placed. I felt like he was afraid of me. Talking about things that I do not talk about, I need someone that's a little more concerned about me, and not their feelings that I might attack them so, they sit as close to the door as they can. I was also given what his determination of my mental state was/is. In Dr. Butera's opinion there was nothing wrong with me. Funny, I had a counselor and the psychiatrist she worked with that saw me. I was given PTSD tests, and several other tests checking my depression state. I would still be seeing them, but unfortunately they decided to close their office and retire. The doctor I saw after Butera was very through. By that time I wasn't sleeping more than two or three hours at night, and my thinking was a little scattered. My new doctor picked up on that, and we had a conversation about things in my life. He gave me something to help me sleep at night and a couple of pills to combat my depression. Seems that I have Cyclothymia (bipolar III) PTSD, Major depression disorder, and I'm just a little bit OCD.
Elizabeth Velazquez
Edited 4 months ago
Update: I have now been seeing Dr. Butera for over 5 years. I currently drive from Dallas to WF to see him (I don’t do telehealth if I can avoid it). Dr. Butera is hands down the best doc I’ve ever had, I will continue to see him for the foreseeable future. I quite literally owe my life to him! Thank you so much for the wonderful care Dr B! I started seeing Dr. B about 2 years ago. I would highly recommend him. He truly cares about his patients and wants to do what is necessary to make sure you are feeling your best.
Billy Glasgow
a year ago
If I could give this office negative stars I would. Totally unprofessional! I was told I didn't meet the criteria for having a certain medication because I did not work and did not have a job. I am disabled and that's why I cannot work. Never have I been so insulted in my life. Also forgot to mention I have 10 years sober off heroin I'm no addict. This man is quick to slander people.
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