Blog #2 over Jim Farley's worry he can't find techs.
This one pulls back the curtain on what really happens inside many dealership service departments: politics, games with dispatch, lazy warranty practices, and “warm body” hires that push good technicians out.
I tell the story of being a Master BMW tech with awards and a full workload… then being starved of real work, buried in oil changes, and undercut by a system that rewards favorites and looks the other way on hacks. On paper, the dealer “can’t find techs.” In reality, they had them and pushed them out.
Why should you care as a driver? Because when experienced, ethical techs leave, you’re left with longer wait times, repeat failures, and dealership prices for quick-lube results.
At ABR Houston, we built our shop to be the opposite of that: real diagnostics, real training, real accountability, and work we’re willing to stand behind.
Read more on our website!
