Avi, the technician, Avi, honored my request to text me when he was on his way (surprisingly, others have trouble with this), and arrived early in the appointment window, which made a lot easier for me to plan my day. He was very professional and efficient, and took care to ensure I’d have no further problems. Unfortunately, I did have another unexpected problem, which he once again took care of promptly and efficiently, also suggested a service schedule to keep my gate working well.