A1 Appliance Service

Jacob was absolutely wonderful. He not only showed his experience and knowledge in repairing my refrigerator but he also showed great customer care by saving me as much money possible. I will always call A-1 Appliance and will refer them to my friends and family.

Arrived on time as scheduled. The refrigerator could not be economically repaired,but I got a candid appraisal which is what I needed They didn't try to high pressure me. Best thing was that a human answered the phone to discuss my problems.

Highly recommend! The only one I call. They have repaired both my kitchen aid refrigerator (2x) and my LG washing machine. Professional, straight forward and trustworthy. I don’t even bother calling anyone else.

I called this company and the owner Jack came out to my house. They charge $99 for the service call, and if you decide to do the recommended repair, they apply that to the cost. My ice maker wasn't making ice. My brother was there with him, while I spoke to him over the phone. He said I needed to purchase a new motor. and quoted me $400+. I was hesitant to do so since I could buy a countertop ice maker for half the price. He told me to think about it over the weekend and let him know since he has to order the part. Friday night while researching the refrigerator online, I found a video that said the ice maker tends to go out due to the wires underneath the door getting ripped/torn every time you open the door. My brother spliced them back together and guess what? My ice maker now works. No new motor needed!! I tried calling the owner back the next day, Saturday, Monday, Wednesday, and then Thursday morning. He finally returned my call Thursday afternoon. When i explained to him the real issue, he said "great, glad your brother fixed it", then he got belligerent with me, and started talking over me. He said to call him if I ever needed help with anything else (obviously being sarcastic) I responded by saying that I would make sure to leave reviews so that the City of San Antonio could be aware of his fraudulent repair services. He then said he would sue me for defamation if I left him a bad review. Sir, you quoted me for a new motor that i did not need. You tried to say that that it's all one piece. LIES. You never even looked at the area where the wires are located to make a correct diagnostic. Definitely do not recommend this company for any repair service.

We had excellent help with Jacob Suarez fixing our dryer. It is working again.

I bought a washer and dryer and my washer did not last not even the year I bought it when I moved into my new home last February and it broke down about 7 days ago to the point were there was not fixing it and I know I don’t over load my washers because that’s what damages the washer over flowing it with clothes and still I treated it gently like they recommended me and and it did not last until it made the year. I never called them to fix it for me I just went ahead like a new car bought me a brand new washer at home depo.

Jacob was just great. He was pleasant, polite and efficient.

Tyler came out on an emergency refrigerator call. Did excellent job fixing issue! Walked me through every step he did! Very professional! And great price for fixing! Will for sure use a1 appliance again!

Jacob did a great job!

Tyler with A1 provided quick and professional service! Our fridge was repaired today and has already reached below 37 degrees! Will refer out to family and friends.