A1 Appliance Service

Arrived on time as scheduled. The refrigerator could not be economically repaired,but I got a candid appraisal which is what I needed They didn't try to high pressure me. Best thing was that a human answered the phone to discuss my problems.

I called this company and the owner Jack came out to my house. They charge $99 for the service call, and if you decide to do the recommended repair, they apply that to the cost. My ice maker wasn't making ice. My brother was there with him, while I spoke to him over the phone. He said I needed to purchase a new motor. and quoted me $400+. I was hesitant to do so since I could buy a countertop ice maker for half the price. He told me to think about it over the weekend and let him know since he has to order the part. Friday night while researching the refrigerator online, I found a video that said the ice maker tends to go out due to the wires underneath the door getting ripped/torn every time you open the door. My brother spliced them back together and guess what? My ice maker now works. No new motor needed!! I tried calling the owner back the next day, Saturday, Monday, Wednesday, and then Thursday morning. He finally returned my call Thursday afternoon. When i explained to him the real issue, he said "great, glad your brother fixed it", then he got belligerent with me, and started talking over me. He said to call him if I ever needed help with anything else (obviously being sarcastic) I responded by saying that I would make sure to leave reviews so that the City of San Antonio could be aware of his fraudulent repair services. He then said he would sue me for defamation if I left him a bad review. Sir, you quoted me for a new motor that i did not need. You tried to say that that it's all one piece. LIES. You never even looked at the area where the wires are located to make a correct diagnostic. Definitely do not recommend this company for any repair service.