Overall I feel as though the staff was excellent, friendly, and down to earth. I had many concerns before and after the procedure and they were very kind and knowledgeable in terms of answering my questions professionally. Also, they were personable and truly put my mind at ease.
However the character of the staff definitely made up for the efficiency and overall look of the facility. Its a bit old and a little unwelcoming in terms of aesthetics. Also, on a more professional level I felt as though I did not have enough privacy in terms of discussing my procedure choice at the window as well as the date of my last period. This was only an issue because the waiting room is small and the window is right in the center of the seating area.
As far as those things are concerned my only constructive criticism would be a more private atmosphere to discuss medical information not right at the sign in window. There are points I was called back and asked other questions but it was prefaced with some sort of test or the initial ultrasound, blood work, etc. OH and efficiency with patient flow. This was a little bit of an annoyance only because I felt as though my appointment time was more of a generality as opposed to an exact point in time. I was not seen until 2 hours later. Be that as it may once I was called back the actual procedure lasted maybe 5-10 minutes. However if there was more of a grip on patient flow and efficiency as well as a more private consultation area this place would hands down be amazing.
Again, the staff was great, the Doctor was friendly and I felt comfortable in the competency of all those involved. I would definitely recommend this facility to anyone who wishes to do the same.
Thanks.