I got stuck ten miles from home on Sunday when my cars transmission shifter cable brushing stopped working. There was a recall on the part and I wasn’t aware, and suddenly I couldn’t shift gears or drive the car. I called another towing company first, and they quoted me $270 because the car couldn’t shift into neutral. They also said the wait would be about two hours.
So, I called A&H Towing instead. Alex, the business owner, showed up in under thirty minutes. I have been told “thirty minutes” by roadside assistance many times, and it’s never actually 30 minutes. Alex actually got there in that time frame. He also sent ETA updates so I knew what was going on and I appreciated the clear and friendly communication. And he helped me troubleshoot how to share my iPhone location so he could find me easily in the large parking lot.
Alex could have charged me a hundred plus more dollars by saying the car couldn’t shift into neutral and had to be towed as a recovery. Instead, he popped the hood and coached me on how to shift the car into neutral manually. This saved both time and money, and shows clear integrity. Alex’s tow truck is clean and comfortable, and he was both professional and personable. His rate was also very fair.
The next day, I had to get my car towed to the Ford dealership for the repair. The towing service they recommended said it would take four to five hours to get a tow from my house to the dealership five miles away. Ford told me that if my car got there after 1:45, the shop couldn’t fix the cable brushing the same day. Alex from A&H Towing got it there in under an hour, and my car was able to be fixed and picked up same day. It saved me from having to Uber or walk to work at 6 am with a lot of heavy supplies I take with me. Alex also gave me advice on dealing with Ford, recalls, and how to get towing comped.
Alex is a lifesaver and made me feel comfortable, taken care of, and respected as a customer. I also could tell he knew what he was doing and the tow went perfectly smoothly. I hope I don’t need roadside assistance anytime soon, but if I do, I have Alex from A&H Towing and Recovery in my iPhone contacts for good.
Finding honest, good-hearted people who are competent makes all of the difference, and what started off as a nightmare being stranded away from home and thinking I’d be stuck in a parking lot for hours and hours ended up being a fast, painless experience and time spent with a genuinely kind, pleasant, and competent businessman.
Thank you so much, Alex! You went above and beyond and saved me both time and money.