DO NOT CALL THIS COMPANY! I called them to inquire about service in March for an ice machine which stopped working. John, their sales mgr told me he would check to see if they had a tech available to come out and call me right away to confirm. He never called me back so I contacted AKRIT instead and they handled my service professionally same day. Afterward, a tech named Todd from A-1 (who was very rude) showed up demanding to look at our machine which was already serviced by AKRIT earlier in the day. When we told him not to touch the machine, he proceeded to poke his head around anyway so he could charge a billable hour for nothing! He threw an invoice at me and told me if I didn't pay, the owner would take me to court! What kind of company trains techs to threaten their customers and offers bad service all the way around? Really, DO NOT CALL!