I’ve been here for multiple massages with different staff and have always had great experiences. Unfortunately today has completely changed my mind. I would not recommend Dylan to anyone. He does not listen, continues to push and pull on you when you’re asking him to stop, and is overall rude. This was absolutely the worst massage experience I have ever had.
I called ahead asking if they could do a light massage as my piriformis muscle was feeling tight after a long week of driving, but informed them that I have a trail running race on Saturday so I DID NOT want anything aggressive and I did not want to be sore. I was recommended to see Dylan as he has ‘experience’.
I spoke with Dylan for over 10 minutes before getting started emphasizing how I did not want anything aggressive as my race is in less than 48 hours and I just wanted some gentle massage of my glutes/hip. We agreed that nothing deep would be done so I would not be sore. I said how it hurts when I move it into internal rotation and adduction, and that I also have history of hip impingement so I really cannot do those movements. He asked what I did for work and I told him I’m a physical therapist, and that I really just wanted a light massage for today to loosen up my glute muscles, nothing else. He began by shoving my hip repeatedly into internal rotation.
There were numerous points in the massage where I asked him to go lighter, eventually begging saying PLEASE go lighter!! And he would not listen.
He continued to force my hip into internal rotation and adduction with pressure as I repeatedly told him it hurt and that it was my joint hurting not surrounding muscles and to please stop, and he told me the pain is good and that I needed to keep going. I eventually grabbed my leg so he would stop. He went on saying how I’d only be sore for 48 hours and I had to repeatedly mention that my race was sooner than that and that I had asked to NOT be sore at all.
Same thing happened again with another area, not listening and pushing into extreme pain. He tried to move onto my other leg and I stopped him because I was in so much pain.
At the end he mocked me saying ‘the client is always right. Oh no the PT is always right’.
This was absolutely not the massage I asked for, and I felt that I was very vocal throughout the session saying how badly it hurt and requesting lighter pressure. I do not feel that Dylan is a safe masseuse and I truly do not recommend anyone with orthopedic issues to see him