Poor Communication, Incorrect Diagnosis, and High Pricing
I scheduled service for a slow-draining toilet and was quoted over $250 for a simple drain cleaning. The technician was supposed to arrive between 1–4 PM with a text notification, but by 4:30 I still hadn’t heard anything. When I called, I was told he’d “headed out a half hour ago,” even though I live less than 30 minutes away.
When he arrived, he spent under 10 minutes here. He claimed the issue wasn’t a clog at all but a so-called “mechanism” inside the bowl that had supposedly worn out and couldn’t be replaced, and then quoted almost $400 for labor only to install a new toilet I would have to provide myself. I’ve been around rental properties my entire life and know basic plumbing. I questioned him thoroughly and explained how toilets actually work, but was told I was wrong.
After he left, I cleared the real issue myself: a clogged flush passage. The toilet works perfectly now.
Despite doing essentially nothing and providing an incorrect diagnosis, I was still charged a $100 service fee.
Between the late arrival, lack of communication, incorrect information, and high pricing, I left feeling misled and talked down to. I would not use this company again.