"Classic Luxury Real Estate" aka "Lisa Hughley", appear to have pulled their rental listing(s) on VRBO, and refused to cancel our booking when requested, then outright stopped responding to both me and VRBO on multiple requests.
We saw 2 negative reviews of the property after we had booked, and we were unable to find the property by it's ID or by searching, only by our booking under the "My Trips" section.
After our request to cancel and refund our purchase, the listing agent offered to provide us a credit which could be used within 12 months. This would have been a more acceptable option if they had not pulled their listing(s) from VRBO. I have also now discovered that their website does not load/ work. Due to this, I declined the credit and continued to request a refund, which they refused to give to me. They have no cancellation policy listed on VRBO, and I did not knowingly agree to any cancellation policy when I paid for the rental. After a couple more canned responses offering a credit, the responses stopped. VRBO sent emails suggesting that the property owner provide a refund, which the realtor did not respond to.
Even though the listing agent refused to cancel, they have offered no ability to access the property, and therefore have not held up their portion of the rental agreement, AKA I have paid for something and did not receive what I purchased. An absolute scam.
Avoid Classic Luxury Real Estate!!