I was in an emergency situation last Friday and needed help within hours as my pump had died and my septic system was overflowing. I called Bobby and despite it being late in the day Friday and all his crews were out on jobs not within 20 miles of me, he found a way to divert one of his best guys, Terry, from a construction job, drive all the way out to my place within 2 hours of my call. Terry found my issue (bad board), repaired it, got the pump going again, charged me a reasonable fee (I'd paid 2x for a similar issue years before), gave me advice on how to keep my system running optimally, and scheduled a pump date within a few days (it had been 5+ years). These guys must get calls like mine every day, but I felt like Bobby had a genuine sense of urgency and empathy for my situation. He cared that I had a real problem and he juggled around his business to make sure my emergency was solved. I highly recommend this company.