Starr Docks and Lifts

I’m leaving this review here because the one I previously posted on Starr’s Facebook page was deleted by Starr. I strongly encourage anyone considering a purchase from this company to think twice. We bought a lift from Starr about three years ago, and while the product itself is solid, our experience with the owner has been deeply troubling. We’ve had extremely uncomfortable interactions — including the owner covertly asking for our address and then showing up at our property unannounced and uninvited as captured by our cameras. Most recently, we reached out with a simple question and were met with rudeness and disrespect. Instead of helping, the owner responded with a defensive email accusing us of never maintaining the lift — despite us having yearly service records and work orders to prove otherwise. The lift is well-made, but if you run into any issues, don’t expect professional or respectful service. There are plenty of other companies that offer comparable products and, more importantly, stand by them and treat their customers with basic decency. I’ve now written two reviews for the same company because after my first was deleted I felt compelled to share our experience so others don’t end up in a similar situation.