My Autoglass Inc.

Absolutely fantastic service! Called on a weekend, returned my call first thing Monday morning. Absolutely great people to deal with! All questions answered! Highly recommend them for windshield replacement!

I had a terrible experience with My Autoglass. Initially, I was told on October 2nd that the windshield was in stock and would be replaced on October 8th. However, over six months, they kept changing their version of events: I work in IT, so it's easy for me to analyze data and structure it into a clear timeline. Here's what happened: October 2024 October 2nd: At first, they said the windshield was in stock, but later October 8th they informed me that it did not fit and needed to be reordered. (Alright, order another one, no problem.) November 2024 November 13th: They claimed that the glass had just been ordered. (Okay, we wait.) December 2024 December 9th: It turned out that the insurance company had not even approved the estimate yet. (Inconsistency: How was the glass ordered then?) January 2025 January 10th: It was supposedly on its way from Vancouver to Winnipeg. (Inconsistency: Previously, they said it hadn't even been ordered.) February 2025 February 6th: They said the glass was in a container in British Columbia, but they could not provide a tracking number, even though in the previous update, they had claimed it was already on its way to Winnipeg. (I ask for a tracking number – silence in response.) March 2025 March 5th: They reported that the glass was on a ship, contradicting their earlier claim that it had already arrived in Canada. (I demand proof, but once again, there is none.) From the service: "I don’t know if the first one was broken or if the supplier had to reorder it." (So, was the glass broken, or did it never exist? Why wasn't I informed about this at all?) March 6th: I contacted the supplier directly. The supplier responded that the container would leave Japan in early April, and delivery would take 3-6 weeks. (But before that, I was told the glass was already on its way!) I even made a humiliating compromise: I offered to forget all the delays and just get a tracking number or any proof that the glass actually existed. However, instead of responding, they simply canceled my order without explanation. (Even at this point, they refused to take responsibility.) Throughout this entire process, not once did they apologize or express any regret for the delays and misinformation. Instead, I felt a constant sense of disregard and indifference towards me as a customer. I asked for confirmation of the order, updates, tracking details, or a delivery date 38 times – every time, I was ignored or given vague responses. When I finally demanded solid proof that the glass even existed, they canceled my order without explanation. (They simply refused to proceed with the deal.) This company wasted six months of my time, making false promises and taking no responsibility. If you need to replace your windshield, stay away and find a trustworthy company instead. P.S After contacting another company, it took only 20 days from the start of the conversation to the installation of the glass. During this time, we managed not only to transfer and approve the application to the insurance company, but also to negotiate, find a supplier and deliver the glass from Japan by plane — all this took only 7 days. The glass is already in place.