Picked up on the second ring and apologized that they could not come out to look at the furnace that morning . Hung up, and the phone rang, it was Patterson saying they could have someone over in the next half hour. Bernie came down looked at the furnace and he got a quote for me within the hour and the next day his crew was here. Quick, efficient and very customer oriented . Left the job cleaner then I had left it! Great business sense and it is local. Thank you !