Bottom line up front: Dean was not just a professional plumber; he was a genuine person with excellent communication skills whom I would recommend to my best mates. I had organised several quotes (as I always would) based on Google reviews. However, after meeting Dean in person and seeing his personable nature, attention to detail, options, upfront costs and prompt inspection, I knew the other quotes were unnecessary.
We were constantly informed throughout what we knew was going to be a complex issue and had complete faith we weren’t going to be taken advantage of, as can unfortunately happen when it comes to complicated jobs.
Not only did Dean demonstrate excellent problem solving to find and fix the hidden issue (which was actually an illegal action performed by a previous plumber), he was able to do other smaller jobs we had planned at the same time to reduce costs. Both his work and the products used are high quality and professionally finished, with warranty to boot. It felt like Dean cared about our home as much as we do.
Thank you, Quality Coastal Plumbing. You have an advocate in us.
Adam A