Floridian Dental Group - Palmetto Bay Dentist

My first time visiting today. The staff were very accommodating and welcoming. The atmosphere was so soothing, I could have fallen asleep in the waiting area. Sahily the hygienist and Dr Vinuela were great and Stephanie at the front desk is very knowledgeable and provided me with necessary information about the insurance process. Great team!!

The office has potential. I liked the doctor I worked with, Michelle Segal. However, the receptionist kills the overall experience. Very unprofessional and lacks proper communication. Unfortunately, I can’t go back because of the poor service. I agreed to a very expensive treatment plan my first visit to get things going while I waited for my insurance to kick in. I left with little explanation on how the order of my treatment case will go, after having to ask multiple times. I then called before my next appointment to verify information regarding my new insurance, just to find my cleaning (which I mentioned on multiple occasions) was never scheduled. The receptionist then proceeds to press me about being a “waist of time.” Unfortunately, the investment is not worth the poor service. Especially not as a first-time patient.